- How is my order shipped?
Orders are shipped Monday through Friday . Any orders placed on Saturday or Sunday will be shipped the following week.
- How long does it take for my order to reach me?
Orders are despatched within 5 working days after payment confirmation. Typically for US orders, ground service is used and can take up to 7-10 working days depending on the delivery address.
Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of NOE + ZOE. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card.
Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of NOE + ZOE or the carrier.
- Which countries do you ship to?
For any other destinations, please email firstname.lastname@example.org
- What are your delivery charges?
Charges vary according to weight and delivery state.
- How do I track my orders?
You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at email@example.com.
- How do I start shopping online?
For step-by-step shopping instructions, please follow the progression below:
- When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
- To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
- To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
- To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
- To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out".
- When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.
You can provide this information by filling in the fields requested on the screen.
To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.
All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.
Yes, it is possible if the delivery address is in the listed countries.
- What is your cancellation policy?
Our "no questions asked" cancellation policy allows you to cancel your order with us:
Please refer to our Terms and Conditions relating to cancellations and return.
If you would like to amend your order, please contact us at firstname.lastname@example.org.
You will receive an email or text acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.
We accept all major credit and debit cards: MasterCard, Visa, and American Express. Please note that all payments are charged in CAD. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.
To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.
- How do I use a promotion code?
To use a promotional code, please follow these steps:
- Place your orders.
- Proceed to checkout.
- Enter your Promotion Code at the box indicating "Promotion Code". Simply type or copy and paste (recommended) the promotional code in this text field.
- Submit your order to see the final amount with your promotion discount applied.
Please refer to our Terms and Conditions relating to returns.
- Do I need to register and set up an account to shop?
It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.
For missing or wrongly shipped items, please contact us at email@example.com and quote your transaction reference number. Our customer service is open from Monday to Friday, 9am to 5.30pm. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.
There is no minimum order requirement. Delivery charges will remain as specified.
Find out more about Terms & Conditions here.
Is my personal information kept private?